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Instantly answer employee requests in Slack
Automatically answer repetitive questions in Slack with suggestions from your Confluence knowledge base or wiki.
You are in a good company, join the industry leaders.
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Confluence docs in Slack
Activate automatic suggestions
Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.
Search on demand
When Troopr answers does not resolve the request, you can trigger a search on the request on-demand and share the appropriate result as an answer in the channel.
Answer existing message
Trigger a search on existing Slack conversation using message action and reply with suggestions from Confluence.
Setup in few clicks
Connect one or more Confluence spaces to your Slack channel. Repeat the same in any number of Slack channels as you need.
Use in shared channels
When working with people outside your organization, you can setup Troopr Wiki to auto respond to their requests in shared channel.
Tuning Confluence Search
Customize matching type
Use loose matching to find articles where any of the keywords or phrases in the message match or use tight matching type to match articles only when all keywords or phrases match.
Customize matching scope
Confluence pages will be found based on matches found in selected fields of the page. Set it to just ‘title and label’ or ‘Title, label and content’.
Use keyword aliases
Configure aliases to commonly used words so that matches can be made broader to include all aliases.
Collect feedback
Collect upvote or downvote for the suggested articles to improve the performance and accuracy of results for the future queries.
Add to Wiki
Convert Slack conversation to a Wiki article so it can be used to answer similar requests in the future.
Track Metrics
Adoption report
Track count of people in your organization engaging with Troopr over a period of time and find ways to improve adoption.
Usage report
Track the spread of usage including automated suggestions, on-demand search and article creation in the past 90 days.
Activity log
Track the requests that were answered automatically and corresponding feedback to continuously improve the quality of your Wiki.
Built for your agile team
Automatically answer internal support requests in Slack. Get automated suggestions, quick find command, keyword aliases, fallback ticket tracking and more.
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Activate automatic suggestions
Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.
Search on demand
When Troopr answers does not resolve the request, you can trigger a search on the request on-demand and share the appropriate result as an answer in the channel.
Answer existing message
Trigger a search on existing Slack conversation using message action and reply with suggestions from Confluence.
Setup in few clicks
Connect one or more Confluence spaces to your Slack channel. Repeat the same in any number of Slack channels as you need.
Use in shared channels
When working with people outside your organization, you can setup Troopr Wiki to auto respond to their requests in shared channel.
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Customize matching type
Use loose matching to find articles where any of the keywords or phrases in the message match or use tight matching type to match articles only when all keywords or phrases match
Customize matching scope
Confluence pages will be found based on matches found in selected fields of the page. Set it to just ‘title and label’ or ‘Title, label and content’.
Use keyword aliases
Configure aliases to commonly used words so that matches can be made broader to include all aliases.
Collect feedback
Collect Upvote or downvote for the suggested articles to improve the performance and accuracy of results for the future queries.
Add to Wiki
Convert Slack conversation to a Wiki article so it can be used to answer similar requests in the future
Adoption report
Track count of people in your organization engaging with Troopr over a period of time and find ways to improve adoption.
Usage report
Track the spread of usage including automated suggestions, on-demand search and article creation in the past 90 days.
Activity log
Track the requests that were answered automatically and corresponding feedback to continuously improve the quality of your Wiki.
Built for Enterprise
Troopr is built to meet the security and reliable performance requirements at large enterprise deployments. Troopr is trusted by 1000s of enterprises around the world
Support for Slack Grid
Troopr is installed in all workspaces in Slack Grid, Troopr allows for seamless functionality within shared channels within Grid workspaces
Built to handle scale
Troopr’s server hosting infrastructure leverages AWS EC2 Auto Scaling to maintain availability and performance by proactively provisioning capability.
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24*7 Premium support
Enterprise customers can rely on a dedicated shared channel in their Slack workspace to get easy access to priority support from Troopr.
Enterprise grade security
Troopr has been built from the ground up with security in mind. We partner with external auditors annually for SOC-II and ISO 27001 compliance.
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Troopr Assistant Whitelabeling
You can customize the name of the Troopr bot in Slack to better resonate with your team or your company brand and personality.
There’s more
Dedicated account manager, prioritized feature requests, custom contract & invoicing, vendor risk assessment, extended evaluation and implementation assistance
How Troopr works
Intelligent Automation for Engineering and IT teams
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There’s more
Features for IT teams
Troopr HelpDesk
Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.
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Turn Slack messages to Jira requests in one click
Automatically sync Slack conversations to Jira
Discuss open requests privately with support team
Read more
Troopr Report
Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.
Nudges - for reminders with suggested actions
Insights - to share updates with stakeholders
Personal reports - to scan metrics that matter
Read more
Troopr HelpDesk
Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.
Accept and act on incoming tickets promptly in Slack.
Auto resolve common requests with recommendations from Confluence.
Create JSM tickets with buttons or commands.
Read more
Troopr Report
Share actionable project insights in Slack. Connect Slack to Jira project data for beautiful visualizations and insightful reports that you can share in Slack.
Actionable reminders about issues that need attention
Actionable charts & reports showing project progress
Scheduled reminders on pending tasks and issues
Read more
Your data is safe with us
We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.
Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.
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Your data is safe with us
We have best-in-class security, periodic audits, and continuous monitoring to ensure that your data is always secure.
Made by founding team with 4 decades of experience working for some of the largest enterprises in the world with industry leading security measures.
