Troopr for IT teams

Before Troopr

Traditional IT Help desk is slow and hard to discover. Employee satisfaction suffers when issues are not resolved promptly, agents are busy manually updating tickets and answering repetitive questions.

After Troopr

Instant responses to employee requests in Slack, automated suggestions, automated tracking, IT teams trust Troopr to automate answering support queries and track employee requests in Slack.

Book a Demo Try Troopr

You are in a good company, join the industry leaders.

Resolve employee requests faster

IT teams cut employee support time by 80% while freeing time to focus more on things that matter

Support employees
naturally

Don't ask your employees to figure out where and how to fill in a form to resolve their requests. Let them naturally report and discuss in Slack channels while Troopr takes care of the rest.

Turn your Slack conversations into Jira tickets and keep them updated in both places without any manual work.
Managers can now simply click a button in Slack to approve requests. No more checking emails and navigating Jira for approvals.
Instantly collect feedback with emoji surveys directly in the Slack conversation.

Resolve requests automatically

Don't waste time answering repetitive questions from employees and don't expect employees to login into your knowledge base and research and find answers to their problems.

Automatically suggest answers from team knowledge base from Confluence directly in your support channels.
Quickly find and share that helpful article in Confluence with the employee in any Slack channel.
When none of the suggestions help resolve employee issue, automatically ticket and track them in Jira.

Resolve requests automatically with Troopr

Unlock key insights
proactively

Don't wait for SLA breaches to take action. Engage your team proactively with smart actionable insights in Slack. Use prebuilt report templates or build your own workflow automations.

Get alerts on pending tickets that don't have an update in a while and take action right there.
Keep every stakeholder in the loop by bringing key insights into Slack channels.
Monitor and improve usage and adoption with easy-to-digest visualization charts and activity logs.

Troopr Features for IT teams

Troopr HelpDesk

Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.

Troopr Wiki

Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.

Troopr Reports

Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.

Troopr Helpdesk

Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.

Troopr Report

Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.

Troopr Wiki

Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.

Dream11 is a USD 8B sports technology company based in Mumbai, India.It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

With Troopr HelpDesk, IT teams collect requests the same way as they did in Slack but now Troopr handles all updates between Slack and Jira.

Wellthy Therapeutics is a leading digital therapeutics company working across Europe and Asia with the mission to bridge the gap for better health outcomes

Problem

The director of engineering was looking for a solution to bring better visibility into project work and to make it easier to track and update issues in Slack.

Solution

With Troopr Reports Team managers can now set up their teams to keep Jira updated using reminders and nudges.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

With Troopr, they have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack

Discover how Troopr can help your team work better

Book a Demo Try Troopr

Troopr for IT teams

You are in a good company, join the industry leaders.

Support employees
naturally

Resolve requests automatically

Unlock key insights
proactively