Troopr for People Ops teams

Before Troopr

Every day, HR personnel must manually respond to employee requests in Slack channels, which is tedious work for them. Employee help desks are slow and hard to discover. Employee satisfaction suffers as requests are not addressed promptly.

After Troopr

Instant responses to employee requests in Slack. HR team offloads answering repetitive questions to Troopr. Troopr automatically tracks Slack requests in Jira. Employees are happy with near immediate response and resolution times.

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Make supporting employees easy

Don’t ask your employees to figure out where and how to fill in a form to resolve their requests. Let them naturally report and discuss in Slack channels while Troopr takes care of the rest.

Troopr Wiki has sophisticated settings like keyword aliases and keyword tightening or loosening that enable it to deliver accurate content.
People ops can now simply click a button in Slack to approve requests. No more checking emails.
Instantly collect feedback with emoji surveys directly in the Slack conversation.

Manage sensitive requests

People ops teams deal with an array of sensitive requests typically in a confidential HR help desk. Troopr allows employees to privately file these requests in Slack.

Employees can click on “Troopr Assistant” and “+Request” button to file private requests in Slack.
Employees can track all sensitive requests in “Troopr Assistant” app home page in Slack.
Employees can discuss any requests with the HR team directly in the DM channel with “Troopr Assistant”

Resolve requests automatically

Don't waste time answering repetitive questions from employees and don't expect employees to login to your knowledge base and research and find answers to their problems.

Automatically suggest answers from the team knowledge base from Confluence directly in your HR support channels.
Quickly find and share helpful Confluence articles with the employee in any Slack channel.
When the suggestions don't help, support agents can click a button to create a Jira ticket instantly in Slack.

Share insights in Slack

Don't wait for SLA breaches to take action. Engage your sales ops team proactively with actionable insights in Slack.

Get alerts on pending requests that don't have an update in a while and take action right there.
Keep every stakeholder in the loop by bringing key insights into Slack channels.
Monitor and improve usage and adoption with easy-to-digest charts and activity logs.

Troopr Features for People Ops teams

Troopr HelpDesk

Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.

Troopr Wiki

Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.

Troopr Reports

Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.

Troopr Helpdesk

Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.

Troopr Report

Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.

Troopr Wiki

Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.

Dream11 is a USD 8B sports technology company based in Mumbai, India.It is a strategy based online sports game with 1000+ daily contests and 13 crore+ users.

Problem

IT teams have dedicated public channels where they collect requests from employees and dedicated private channels where they assign and work on open tickets

Solution

With Troopr HelpDesk, IT teams collect requests the same way as they did in Slack but now Troopr handles all updates between Slack and Jira.

Wellthy Therapeutics is a leading digital therapeutics company working across Europe and Asia with the mission to bridge the gap for better health outcomes

Problem

The director of engineering was looking for a solution to bring better visibility into project work and to make it easier to track and update issues in Slack.

Solution

With Troopr Reports Team managers can now set up their teams to keep Jira updated using reminders and nudges.

Wayfair Inc. is a USD 4.5B American e-commerce company based in Boston that sells furniture and home goods online. Founded in 2002 and currently offers 14 million from more than 11,000 global suppliers

Problem

They tried building Slack bots in-house but that proved to be both a time-consuming and expensive exercise. Management of custom solutions were also distracting their teams from their core work.

Solution

With Troopr, they have connected their Jira Software to Slack channels to bring context and updates to Jira issues, and tickets to Slack and make it easy for them to take action directly from Slack