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Troopr for B2B support teams
You are in a good company, join the industry leaders.
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Support customers naturally
Don't ask your customers to figure out where and how to fill in a form to resolve their requests. Let them naturally report and discuss in Slack channels while Troopr takes care of the rest.
- Turn your customer conversations in Slack into Jira tickets with emojis and keep them updated in both places automatically.
- Customers can easily track their open requests in their support channels or privately in their direct message (DM) channel with Troopr.
- Customers get notified directly in Slack when their request is resolved.
- Support agents can collect feedback with emoji surveys directly in Slack.
Resolve requests automatically
Don't waste time answering repetitive questions from customers and don't expect customers to login to your knowledge base and research and find answers to their problems.
- Automatically suggest answers from the team knowledge base in Confluence directly in your support channels.
- Quickly find and share that helpful article in Confluence with the customer in any Slack channel.
- When the suggestions don't help, support agents can click a button to create a Jira ticket instantly in Slack.
Share actionable insights in Slack
Don't wait for SLA breaches to take action. Engage your team proactively with smart actionable insights in Slack. Use prebuilt report templates or build your own workflow automations.
- Get alerts on pending tickets that don't have an update in a while and take action right there.
- Keep every stakeholder in the loop by bringing key insights into Slack channels.
- Monitor and improve usage and adoption with easy-to-digest charts and activity logs.
Troopr Features for B2B support teams
Troopr HelpDesk
Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.
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Troopr Wiki
Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.
Read more
Troopr Reports
Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.
Read more
Troopr Helpdesk
Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.
Read more
Troopr Report
Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.
Read more
Troopr Wiki
Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.
Read more
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