.svg)
Troopr for L2 support teams
You are in a good company, join the industry leaders.
%201.svg)
.svg)
.svg){kind=small}
.svg)
%201.svg){kind=logo}
.svg)
.svg)
.png)
Support naturally
Just discuss customer tickets in Slack channels while Troopr takes care of the rest.
- L2 support agents get notified directly in Slack
- L2 support agents update tickets by just posting messages in Slack
- L2 support agents can easily track open requests in their support channels
Resolve requests automatically
Don't waste time answering repetitive questions from L1 team
- Automatically suggest answers from the team knowledge base in Confluence
- Quickly find and share that helpful article in Confluence with the L1 support team
.svg)
Share actionable insights in Slack
Don't wait for SLA breaches to take action. Engage your team proactively with smart actionable insights in Slack. Use prebuilt report templates or build your own workflow automations.
- Get alerts on pending tickets that don't have an update in a while.
- Keep every stakeholder in the loop by bringing key insights into Slack.
- Monitor and improve usage and adoption with easy-to-digest charts and activity logs.
.svg)
Troopr Features for L2 Support teams
Troopr HelpDesk
Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.
Read more
Troopr Wiki
Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.
Read more
Troopr Reports
Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.
Read more
Troopr Helpdesk
Track employee requests in Slack. Connect Slack to Jira Service Management projects for full stack help desk experience in Slack.
Read more
Troopr Report
Share actionable project insights in Slack. Connect Slack to Jira project for beautiful visualizations and insightful reports that you can share in Slack.
Read more
Troopr Wiki
Instantly answer employee requests in Slack. Connect Slack to Confluence spaces to automatically suggest solutions to repetitive questions posted in Slack.
Read more
.png)
.png)
