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About
Beanworks is a fintech company based in Canada. The company automates the entire workflow from Purchase Orders to Payments making it simple for the accountants.
Problem
Beanworks has employed Slack for work collaboration. Engineering support requests and queries on troubleshooting product issues were handled in Slack DMs. Lot of these queries were repetitive and already documented in Confluence. The team was looking for a solution to automate answering in Slack.
Solution
With Troopr Wiki, the engineering team was able to auto resolve repetitive queries in Slack channels using automatic suggestions from Confluence.
Impact
Engineers save time with automatic deflection while improving response and resolution rates for customers
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181
Vancouver, Canada
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